Germany

Ryanair Customer FAQ

Top Answers & How-to Guides

What is Ryanair's Phone Number?

The question we are asked most often is about how to talk to Ryanair customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Ask any question you have about Ryanair customer service, get an answer now.

Contact Ryanair customer service

Recent Ryanair Customer Questions

I need to cancel my flights due to family illness
We recommend reviewing the cancellation policy for your specific flight and fare type. Depending on the circumstances and your ticket, there may be options for requesting a refund or changing your flight. Please check the terms and conditions associated with your booking for more details on cancellations.
Asked Oct 17, 2025 9:50 AM
What is Ryanair's policy on flight delays and cancellations?
Ryanair’s policy states that if a flight is delayed for more than two hours, passengers will be provided with assistance, such as meals and refreshments, depending on the duration of the delay. In the event of a cancellation, passengers are entitled to choose between a full refund or re-routing to their destination. Additionally, if the cancellation is within 14 days of departure and not due to extraordinary circumstances, passengers may be eligible for compensation. For more specific details, it’s best to refer to the terms on the Ryanair website.
Asked Oct 9, 2025 6:16 PM
how do i contact ryanair customer services
There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Sep 30, 2025 8:41 AM
Getting a refund on a cancelled flight after I’ve applied for it
Once you have applied for a refund on a cancelled flight, it typically takes up to seven days for the request to be processed. The refund will be issued back to the original payment method used for the booking. If it has been longer than this period and you haven't received your refund, it is advisable to check your account statement or payment provider for updates.
Asked Sep 22, 2025 12:48 PM
Change a name on a flight that is already checked in
Changing the name on a flight that is already checked in is not allowed. Once you have checked in, all flight details including the name on the booking are final. We recommend ensuring all details are correct at the time of booking and check-in to avoid any issues.
Asked Aug 30, 2025 9:59 AM

Travel Assistance

What Should I Know If I Am Flying with an Infant on Ryanair?

Ryanair has a number of policies regarding traveling with an infant. There are restrictions on age and fares, and you need to...

Read more
What documents do I need to travel with Ryanair?

Passengers traveling with Ryanair must present a valid passport or, for EU citizens, a national identity card. It is also...

Read more
Does Ryanair offer special assistance for passengers with disabilities?

Ryanair provides special assistance for passengers with disabilities to ensure a comfortable travel experience. They recommend...

Read more

Baggage Policies

How Do I Book a Musical Instrument as Baggage on Ryanair?

You can book your musical instrument as baggage online or through the airline's call center. When you book, you will need to...

Read more
What do I do if I have a baggage problem on Ryanair?

Lost baggage, damaged baggage, things missing from your baggage...it really stinks. We take the sting out of the trouble by...

Read more
What is Ryanair's baggage allowance policy?

Ryanair's baggage policy allows one small cabin bag under specific dimensions and offers an upgrade for larger cabin bags with...

Read more
Can I bring my own food and drinks on board Ryanair?

Passengers can usually bring their own food and non-alcoholic drinks on Ryanair flights, but must adhere to liquid...

Read more

Booking and Reservations

How can I change my flight on Ryanair?

Ryanair allows for flexible flight changes up to 2.5 hours before departure. To make changes, log into your account on the...

Read more
How do I book a flight with Ryanair?

Ryanair is great because it allows you to fly around for as cheap as possible. If you've never flown with them, here's how you...

Read more
Can I transfer my Ryanair flight to another person?

Ryanair generally does not permit flight bookings to be transferred to someone else, as tickets are issued in the passenger's...

Read more
Can I change the name on my Ryanair booking?

Ryanair permits name changes on bookings for a fee, subject to specific conditions and timeframes. Passengers can manage this...

Read more

Flight Issues

What do I do if I have a complaint for Ryanair?

Flying does'nt go exactly as you planned. If you have issues with any part of your Ryanair experience, you do have options....

Read more
How do I get Ryanair to refund my flight?

Ryanair tickets can only be refunded if your flight is canceled, delayed for over five hours, or in case of serious illness or...

Read more
What is Ryanair's policy on flight delays and cancellations?

Ryanair's policies on delays and cancellations inform passengers of their rights. Delay assistance depends on duration, with...

Read more

Check-In Options

What are Ryanair's check-in options?

Ryanair provides several check-in options for passengers, primarily through online check-in, available from 60 days until one...

Read more
What is Ryanair's policy on pets?

Ryanair's pet policy permits only assistance dogs in the cabin; other pets are not allowed. Assistance dog travelers must...

Read more

Payment and Loyalty

Does Ryanair offer a loyalty program?

Ryanair does not run a standard loyalty program but offers the myRyanair account for personalized offers and easier bookings....

Read more
What are the accepted payment methods on Ryanair?

Ryanair provides several payment options for customer convenience, including major credit and debit cards like Visa and...

Read more

This is the 2nd time we have used Omegatraveltickets and they were terrific. They spent a lot of time trying to tweak our itinerary to our needs and requests. The whole trip went like clockwork and we had excellent in-country guides and great hotels.

Paul

Best experience and service provided by Bhavesh. He is a true gentleman and extremely thorough with his work. Definitely the most stress-free experience especially due to COVID. He knows all the COVID restrictions and guidelines and will ensure you are in the safest hands! Great work and thank you for all the good work! I will definitely be booking here more in future.

Shaleen

My trip was very smooth without any issues. The price of Omegatraveltickets are also very competitive and they provide what they commit. Hotel services, staff support, and young instructor are really very supportive.

Nicole